Key Responsibilities

- Design, develop, configure, and customize ServiceNow applications and modules.
- Build scalable workflows, business rules, client scripts, UI policies, script includes, and custom applications.
- Configure and implement ServiceNow solutions aligned with business requirements.
- Develop integrations using REST, SOAP, IntegrationHub, MID Server, and third-party applications.
- Perform platform upgrades, patch management, and instance maintenance activities.
- Create technical design documents, solution blueprints, and deployment plans.
- Troubleshoot and resolve platform-related issues.
- Collaborate with stakeholders, architects, business analysts, and support teams.
- Ensure compliance with ServiceNow development standards and governance practices.

Required ServiceNow Module Experience

HR Service Delivery (HRSD)





- Employee Center
- Case Management
- Lifecycle Events
- Knowledge Management
- HR Workflows

Customer Service Management (CSM)

- Case and Complaint Management
- Agent Workspace
- Omnichannel Capabilities
- Service Operations

Governance, Risk & Compliance (GRC/IRM)

- Policy and Compliance Management
- Risk Management
- Audit Management
- Vendor Risk Management

Security Operations (SecOps)

- Vulnerability Response
- Security Incident Response
- Threat Intelligence
- Configuration Compliance

Integrated Risk Management (IRM)

- Risk Framework Design
- Controls Testing
- Risk Assessments
- Continuous Monitoring

📌 Servicenow Walkin Tcs Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad