Skill required: Employee Services - Employee Data Process Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do?
- Point of contact and owner of their respective processes. GPOs are the process leads and alongside their respective Process Matter Experts (PME) teams, will drive the activities and deliverables for their respective process areas.
- Cutover and Ongoing Operations
- Work with the transition teams during the cutover phase to execute process cutover activities
- Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs
- Ideate, test and develop potential Analytics opportunities enabling creation of Client business value
- Provide ongoing coaching to PMEs and the BPO process teams
- Training and Service Rehearsals
- Lead the training and service rehearsal activities for their process areas
- Train BPO process SMEs
- Help the transition management teams to plan, coordinate and monitor successful execution of training and SRT




- Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps
What are we looking for?
- Standard Operating Procedures Build
- Lead the SOP build for each process area
- Manage the Process Matter Experts in building out SOP
- Work with their client counterparts to review and validate completeness of SOP content
Roles and Responsibilities:
- Global Design
- Provide end to end process expertise and support global process design preparation
- Drive and compile leading practices and process design considerations aligned with build to operate efficiency principles
- Provide input into Workday enablement initiatives identify automation opportunities and address process administration gaps
- Provide service delivery inputs to support policy harmonization initiatives
- Participate in global design authority discussions and contribute service delivery expertise
- Work with Process Matter Experts to document process narratives and localization requirements required for standard operating procedure creation
Qualification Any Graduation

📌 Delivery Lead Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru