We are looking for an experienced Business Analyst / Functional Consultant with strong expertise in Microsoft Dynamics 365 Customer Engagement (D365 CE) to lead requirement gathering, functional solutioning, and stakeholder engagement for D365 CE implementations and transformation initiatives.
Responsibilities
- Gather and analyse business requirements through stakeholder workshops and discussions.
- Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
- Provide functional expertise across D365 CE - Sales, Customer Service, Customer Insights/Marketing, Case Management, Lead Prospect Management.
- Design and configure D365 CE solutions using out-of-the-box capabilities and Power Platform.
- Work closely with Solution Architects, Developers, QA, and business teams throughout implementation.
- Support SIT, UAT, data migration, integration, deployment, and post-go-live activities.
- Manage stakeholder expectations, requirements, risks, and dependencies.
- Provide functional guidance and leadership to junior BAs/Functional Consultants.
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