Hiring for SAP GRC Access Control / Security (Team lead role)

Role- Team lead-SAP GRC Access Control / Security

Experience-5+ Years

Location-Bangalore

Education-Graduation

Mode of work- Work from Office

Notice Period-30 Days

The Assistant Manager supports and assists with the day today access requirements of the users and related issue raised in the Service Now.

They will be responsible for day today monitoring of the process queue, tracking them and meeting the SLAs.

The scope of responsibility includes supporting any technical issue related to access and coordinating with Customer, Product team and other technical teams for resolving the issue faced by users.

Provide day to day support to keep uninterrupted 24/7 support for SAP GRC team. Provide weekend support as per the business requirements.

Responsibilities will include but not limited to:

Team handling

- Shift in charge take responsibility for SLA for their respective shifts.
- Assign tasks and monitor the progress of assigned tasks.
- Effectively manage workload in Service Now and GRC Tool system
- Ability to manage interact with client and handle escalations effectively.
- Actively develops team members and direct reports by providing day-to-day guidance, feedback and on-the-job coaching.

Process handling

- Working knowledge of defining Segregation of duties framework.
- Understanding and knowledge of business process and the controls.
- Triaging and Troubleshooting security issues in ECC, BW, GRC, BOBJ, Soleman and HANA.
- Resolve SAP application issues that arise from the firms global software applications. Provides guidance, assistance,



coordination and follow-up on client questions or problems.
- Root cause analysis should be provided. Must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework.
- Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience.
- Work with internal subject matter experts to obtain resolution. Reviewing the issues handled by the team members before escalating further / when sending back to the customer. Doing the quality check on the cases, on a day-to-day basis.

Quality Control

- Ensure sampling and quality is completed as per agreed timelines.
- Work on the Projects agreed with client and execute them on timely manner

Technical Skill

- Experience in SAP Security ECC, BW, BOBJ, HANA, Soleman and GRC.
- Experience in GRC Access control and EAM.
- Strong understanding of SOD issues and controls in ECC.
- Positive hands-on experience on SAP user/Role Administration across all the SAP systems in the landscape.
- Should have good experience in Service Now or any other Query tool

Support Management

- Should have led a team of 3 to 10 people with ability of resource planning.




- Should know how to conduct monthly review with reporting team members with all the relevant data points.
- Should have knowledge on preparation of training plan and assessments.
- Mentor the team members for peak performance.
- Experience in managing Incident and service requests management in a ticketing tool and Provide support for Incident Management and ensure timely resolution under SLA defined.
- Team handling experience.
- Good (English) communication skills and the ability to interact and network with both external stakeholders, internal stakeholders and other data collection specialists.
- Flexible to work in shifts timings

Reporting

- Ability to work closely with customers, technical teams, and functional teams to ensure successful project execution.
- Expertise in SAP reporting tools, it’s analysis and interpretation for improved business insights.
- Should be able to execute GRC tool related report as per the schedule.

REGISTRATION PROCESS:

The Candidate ID is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration will not be Considered for the next stage).

Candidate ID Registration process:

STEP 1: https://career.infosys.com/joblist

STEP 2: Click on "Register" and provide the required details and submit.

STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.

STEP 4: The candidate ID will be shared to the registered Email ID.

The interview will be conducted as per the scheduled invite ONLY

Regards,

Infosys BPM Recruitment team

📌 Hiring For SAP GRC_ Access Control/Security (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru