Role & responsibilities

1. Dispatch & Transportation Management - Plan and execute dispatches across E-commerce,

Quick Commerce (Blinkit, Zepto, Instamart, etc.), Modern Trade, and General Trade channels. -

Coordinate with courier and transport partners for vehicle placement, pickup scheduling, and

delivery tracking. - Ensure proper packaging, labeling, and handover readiness at the warehouse

for all order types. - Monitor TAT adherence and ensure on-time delivery to customers, stores, and

distributors. - Handle reverse logistics and returns as per defined SOPs.

2. Partner & Vendor Coordination - Manage relationships with logistics service providers (couriers,

3PLs, and local transporters). - Arrange vehicles for inter-warehouse, distributor, and Q-commerce

hub transfers. - Negotiate freight rates and monitor service performance and compliance with SLAs.

- Follow up on PODs, shortages, claims, and freight bills.

3. MIS & Reporting - Maintain daily dispatch and shipment trackers for all sales channels. - Track

freight cost per unit, per order, and per channel to drive cost optimization. - Publish daily/weekly

MIS reports covering delivery status, delays, damages, and exceptions. - Prepare courier/vendor

performance dashboards (EDD %, OFD %, RTO %, etc.) where applicable.

4. Documentation & Compliance - Ensure accurate generation and verification of invoices, e-way





bills, and delivery challans. - Coordinate with finance for freight invoice validation and payment

processing. - Maintain all dispatch and transporter records as per audit and statutory requirements.

5. Cross-Functional Coordination - Work closely with Sales, Warehouse, Customer Service, and

Category teams to ensure alignment between order flow and dispatch readiness. - Escalate

delivery, routing, or service issues in real time to ensure quick resolution. - Support new channel

launches (e.g., current quick-commerce partners or regional distributors).

Preferred candidate profile

Key Skills & Competencies: -

Strong understanding of multi-channel logistics (E-commerce,

Q-commerce, MT, GT). - Experience working with courier aggregators, 3PLs, or transporters. -

Familiarity with WMS/TMS systems, Uniware, or similar logistics tools. - Proficiency in Excel and

data reporting. - Excellent communication, negotiation, and coordination skills. - High sense of

ownership, attention to detail, and ability to work under time pressure.

Qualification: -

Graduate in Supply Chain, Logistics, Commerce, or related field. - 23 years of

relevant experience in logistics, dispatch, or supply chain roles (preferably in FMCG, E-commerce,

or Q-commerce sectors).

📌 Logistics Executive (Gurugram)
🏢 Mylo
📍 Gurugram