Job Description: Customer Support Associate (International Account)
Company: Transcom
Location: Gurgaon, India
About Transcom:
Transcom is a global customer experience specialist, providing customer care, sales, technical support, and credit management services through our extensive network of contact centres and work-at-home agents. We are committed to delivering exceptional customer experiences and building strong partnerships with our clients.
About the Role:
We are seeking skilled and motivated technical customer support associates to join our team in Gurgaon, supporting our international technical support account. In this role, you will be responsible for providing exceptional technical assistance to our global customer base, resolving their technical issues, and ensuring a positive customer experience.
Communication: Excellent English (Verbal & Written)
Key Responsibilities
Handle customer queries via chat professionally and efficiently
Manage multiple live chats simultaneously
Provide accurate information related to financial products/services
Ensure high customer satisfaction and quality compliance
Meet defined KPIs and productivity metrics
What We Offer:
- Competitive salary
- Opportunity to work on an international account.
- Professional and supportive work setting.
- Rotational shifts.
- 5-day working week.
- 2 days of rotational week offs.
- Comprehensive training and development opportunities.
- Work-from-office setting.
- Both side Cab Facility
Interview Process:
- HR Round
- Operations Round
- Client Round
Shift:
- Rotational shifts.
Location:
- Gurgaon
📌 International Chat Process (Gurugram)
🏢 Transcom
📍 Gurugram
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