Position: Australian Visa Counsellor / Visa Consultant

Specialisation: Australia Immigration & Visa Services
Experience: 2+ years
Employment Type: Full-Time

About the Role

We are looking for an experienced Australian Visa Counsellor with strong knowledge of Australian visa processes and documentation. The ideal candidate will have hands-on experience in counselling clients, assessing visa profiles, preparing application documentation, drafting client/service agreements, preparing supporting statements and coordinating the complete visa application process.

The candidate should have excellent knowledge of Australian visa categories, documentation requirements, application procedures and client communication.

Key Responsibilities

- Counsel clients regarding suitable Australian visa options based on their profile, objectives, qualifications, experience and circumstances.
- Assess client profiles and identify suitable visa pathways and potential documentation requirements.
- Explain the Australian visa process, eligibility criteria, timelines, fees and documentation requirements clearly to clients.
- Prepare and review visa application documents, supporting documents and client files.
- Draft professional service agreements, engagement letters, client agreements and related documentation.
- Prepare document checklists and ensure all required documents are collected, verified and properly organised.
- Assist with preparing statements, cover letters, submissions, declarations and supporting documentation as appropriate to the role.
- Review client documents for completeness, consistency and potential issues before submission.
- Coordinate with clients to obtain missing or additional documents within required timelines.
- Maintain accurate and confidential client records and update case files regularly.




- Coordinate with relevant internal teams, including admissions, education counsellors and documentation teams.
- Communicate with clients regarding application progress, additional requirements and next steps.
- Follow up with clients for pending documents, signatures, payments and other case requirements.
- Keep up to date with changes to Australian visa policies, procedures and documentation requirements.
- Maintain high standards of accuracy, confidentiality and professional client service.
- Escalate complex or regulated immigration matters to the appropriate authorised professional where required.

Documentation & Agreement Responsibilities

The candidate will be expected to have strong practical experience in:

- Drafting Client Service Agreements
- Drafting Engagement Letters
- Preparing visa application checklists
- Preparing document request lists
- Preparing supporting statements and cover letters
- Reviewing passports, identity documents and supporting evidence
- Preparing application forms and supporting documentation
- Organising complete client case files
- Preparing correspondence and professional client communications
- Preparing document submission packages
- Maintaining proper records of client communications and case progress

Australian migration service agreements have specific requirements, including client details, services to be provided, migration agent details where applicable,



fees/disbursements and file-handling arrangements.

Required Skills & Experience

- 25+ years of experience in Australian visa/immigration consultancy.
- Strong knowledge of Australian visa categories and application procedures.
- Experience working with Australian student, visitor, skilled, partner/family and other visa applications is preferred.
- Strong documentation and drafting skills.
- Experience preparing client agreements and professional correspondence.
- Excellent attention to detail and document-checking ability.
- Strong communication and counselling skills.
- Ability to manage multiple client cases simultaneously.
- Good understanding of Australian immigration terminology and processes.
- Robust follow-up and case-management skills.
- Proficiency in MS Office/Google Workspace and CRM systems.

Preferred

- Experience working with an Australian study-abroad or immigration consultancy.
- Experience dealing with complex visa profiles and documentation.
- Knowledge of Australian Department of Home Affairs processes.
- Experience working with or supporting a Registered Migration Agent (RMA).
- MARN/OMARA registration is highly desirable where the position requires providing regulated immigration assistance. Australian immigration assistance can generally only be provided by a registered migration agent, legal practitioner or exempt person.

Key Attributes

- Professional and client-focused approach
- Excellent written and verbal communication
- Strong analytical and problem-solving skills
- High attention to detail
- Ability to work under deadlines
- Strong ethical and confidential handling of client information
- Proactive follow-up and case management
- Ability to explain complex visa requirements in simple language.

📌 Australian Visa Counsellor (India)
🏢 Inausco Digital
📍 India