- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA s.
- Candidate who is good in email and chat process who is positive in typing is what is preferred here
- Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.
- Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for
- Primary skill - Customer Communications - P5
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your own team and direct supervisor.
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- The decisions that you make would impact your own work.
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
- Please note that this role may require you to work in rotational shifts