- Design and deliver comprehensive training programs to enhance employee performance.
- Develop and implement effective training strategies to meet business objectives.
- Conduct workshops, seminars, and coaching sessions to improve employee skills.
- Evaluate training effectiveness and provide feedback for improvement.
- Collaborate with subject matter experts to create engaging training content.
- Manage training records and reports to track progress.
Job Requirements
- Proven experience in training and development, preferably in a BPO or Call Centre setting.
- Excellent communication, presentation, and interpersonal skills.
- Ability to design and deliver engaging training programs.
- Strong analytical and problem-solving skills to evaluate training effectiveness.
- Experience with adult learning principles and instructional design models.
- Familiarity with e-learning platforms and authoring tools.
📌 Core Trainer (Malad)
🏢 TP
📍 Malad
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