- Manage and lead a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Implement and maintain quality control measures to ensure high standards.
- Coach and mentor team members to enhance their skills and performance.
Job Requirements
- Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
- Robust understanding of operational processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Strong problem-solving and decision-making skills.
- Experience in managing and motivating a team to achieve business goals.
📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad
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