Roles and Responsibility

- Manage and lead a team of professionals to achieve business objectives and targets.
- Develop and implement strategies to improve team performance and productivity.
- Foster a positive and productive work environment, promoting employee engagement and retention.
- Analyze and resolve complex issues, providing guidance and support to the team.
- Collaborate with cross-functional teams to drive business expansion and improvement.
- Monitor and control expenses, ensuring cost-effectiveness and budget adherence.

Job Requirements

- Proven experience as a Team Leader or similar role in a BPO/Call Centre setting.
- Solid knowledge of BPO/Call Centre operations, including process management and quality control.
- Excellent leadership and communication skills, with the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Ability to work under pressure, meeting deadlines and achieving targets.
- Strong understanding of customer service principles and practices, focusing on delivering exceptional customer experiences.

📌 Team Leader (Jaipur)
🏢 TP
📍 Jaipur