Location: Ahmedabad, Gujarat
Employment Type: Full-Time
Work Model: Fully In-Person
Shift: 8:00 AM–5:00 PM CST (Night Shift in India)
Experience: 5+ years in Account Management
Market: United States
Languages: English, Gujarati and Hindi
US/Canada Customer Experience: Preferred

About SwiftSku

SwiftSku is a Y Combinator-backed early-stage startup helping family-owned convenience stores across America thrive.

Our co-founder, Mit Patel, grew up helping his family run their convenience store, giving SwiftSku a deep understanding of the challenges these businesses face. We combine a mobile app with a Point of Sale ecosystem to make running a convenience store easier and more efficient.

We are looking for people who want to make a meaningful impact, move quickly, take ownership and help family businesses succeed across America and beyond.

About the Role

We are looking for a high-ownership Senior Account Manager who is excited to work in a rapid-paced startup environment, build trusted customer relationships and help convenience store owners get maximum value from SwiftSku.

If you are smart, coachable, customer-focused and motivated by success, this role is for you.

Key Responsibilities

- Manage customer accounts and build strong, long-term relationships.
- Conduct regular check-ins and structured account reviews to keep customers engaged, supported and consistently receiving value.
- Help customers quickly reach their first value milestone and guide them towards deeper adoption of new features.
- Identify opportunities to introduce additional products or support more store locations.
- Collect high-quality customer references that contribute to new revenue.
- Identify early signs of dissatisfaction and take proactive action to prevent downgrades and customer churn.
- Collaborate with Product, Support,



Sales and Leadership teams to share customer insights and improve the overall customer experience.
- Maintain accurate documentation, CRM hygiene and consistent follow-ups across the entire account portfolio.

Key Requirements

- Minimum 5 years of Account Management experience.
- Willingness to work fully in person from our Ahmedabad office during the required shift of 8:00 AM–5:00 PM CST.
- Excellent verbal and written English communication skills.
- Verbal fluency in Gujarati and Hindi is mandatory.
- Experience managing customers from the United States or Canada is strongly preferred.
- Strong problem-solving skills and the ability to calm frustrated customers, communicate clearly and drive positive outcomes.
- Excellent listening skills and a strong customer-first mindset.
- High level of mental resilience and adaptability in a fast-changing, early-stage startup environment.
- Eagerness to learn, openness to coaching and willingness to adopt new strategies, tools and processes.
- Tech-savvy and comfortable learning new technology platforms.
- Experience driving software adoption or helping customers get greater value from software products is a plus.
- Experience collaborating with cross-functional teams such as Support, Product and Sales.

Why Join SwiftSku?

- Merit-Based Career Growth: Career progression is based on your ability to create meaningful business outcomes and continuously improve—not simply on seniority.
- Global Exposure: Work directly with our American team and customers.
- Collaborative Culture: Join an ambitious team that works hard and wins together.
- Continuous Growth: Benefit from coaching, offsites, ambitious goals and opportunities designed to support your professional development.

Pay: ₹90,000.00 - ₹230,000.00 per month

Benefits:

- Leave encashment
- Paid sick time

Work Location: In person

📌 Senior Account Manager- US Market (India)
🏢 SwiftSku (YC W21)
📍 India