Job Title: Relationship Officer (RO) Role Overview The Relationship Officer (RO) will be responsible for sourcing, evaluating, and closing secured business loans (primarily Loan Against Property LAP).

The role requires robust field sales capabilities, credit understanding, and relationship management skills to drive quality disbursements while maintaining portfolio health.

Key Responsibilities 1.

Business Development & Sourcing Generate leads through direct field sourcing.

Build and manage a strong local referral network.

Achieve monthly login and disbursement targets.

Conduct customer meetings and explain product features, eligibility, and documentation requirements.

2.

Collect Documentation Collect KYC, financial, banking, and property documents.

Coordinate with credit and operation teams for smooth case processing.

Ensure proper documentation before login to minimize rejection.

3.

Process & Compliance Maintain adherence to RBI and internal NBFC compliance norms.

Ensure accurate data entry in LOS and CRM systems.

Follow TAT benchmarks for login to disbursement.

Maintain audit-ready documentation standards.

4.

Relationship & Portfolio Management Maintain strong relationships with existing borrowers.





Monitor repayment behavior and flag early delinquency risks.

Support collections in case of stress accounts.

Key Performance Indicators (KPIs) Monthly login volume Disbursement value File quality ratio Approval-to-login conversion Portfolio delinquency (PAR metrics) Eligibility Criteria Undergraduate with experience/Graduate / Postgraduate in Commerce, Finance, or Management preferred.

0.55 years of experience in LAP / Mortgage / Secured Business Loan sales (NBFC/Bank preferred).

Local market knowledge is essential.

Required Competencies Sales orientation with negotiation skills Credit appraisal basics Documentation and compliance awareness Relationship building capability Field mobility and market penetration skills Compensation Structure Fixed salary (as per experience) Performance-based incentives linked to disbursement and portfolio quality Travel allowance (as applicable)
Minimum Qualification - Graduate from any stream
0-1 year
Sales, Business Development , Customer Relationship , Client Acquisition , Mortgage Sales

Required Skill Profession

Other General

📌 Relationship Officer (Indore)
🏢 Finodaya Capital Private
📍 Indore