Mail:- [email protected] Customer Care Executive Job Description We are looking for a Customer Care Executive who can handle customer queries, provide timely support, resolve complaints, and maintain a positive customer experience.

The ideal candidate should have excellent communication skills, patience, and a customer-focused approach.

Key Responsibilities - Handle customer queries through phone calls, emails, WhatsApp, and other communication channels.

- Understand customer concerns and provide accurate information and solutions.

- Resolve complaints professionally and within the required timeframe.

- Follow up with customers to ensure satisfactory resolution.

- Maintain accurate records of customer interactions and complaints.

- Coordinate with sales, operations, technical, and other internal teams when required.

- Inform customers about products, services, orders, payments, or company policies.

- Handle customer feedback and escalate complex issues to the concerned department.

- Maintain a professional and positive relationship with customers.

- Prepare regular reports related to customer queries, complaints, and resolutions.





- Achieve assigned customer service and response-time targets.

Required Skills - Excellent verbal and written communication skills.

- Good listening and problem-solving abilities.

- Customer-friendly and polite attitude.

- Patience and ability to handle difficult customers professionally.

- Basic computer knowledge and proficiency in MS Office.

- Ability to work under pressure and meet deadlines.

- Positive follow-up and coordination skills.

Qualification & Experience - Minimum 12th pass / Graduate preferred.

- Freshers can apply; relevant customer service experience is an advantage.

- Hindi and English communication skills preferred.

Key Performance Indicators (KPIs) - Customer satisfaction and complaint resolution rate.

- Response and resolution time.

- Customer retention and follow-up quality.

- Call/interaction handling efficiency.

- Accuracy of customer records and reports.

HR

Required Skill Profession

Installation Maintenance And Repair

📌 Customer care executive ( Surat)
🏢 Naukripay
📍 Surat