DIVERSITY HIRING FOR THIS ROLE Role Overview We are looking for a Product Support Intern to assist customers and internal teams with product-related queries, issue identification, troubleshooting, and day-to-day product operations.

The role provides exposure to product support, processes, troubleshooting, and product analysis.

Key Responsibilities Provide first-level support for product and application-related queries.

Understand user issues, reproduce problems, and identify possible root causes.

Log, track, and follow up on product issues and bugs.

Coordinate with Product, Engineering, Support, and Operations teams for issue resolution.

Maintain proper documentation of recurring issues, resolutions, and FAQs. Monitor product-related tickets and ensure timely follow-up.

Assist in testing fixes and validating product enhancements.

Analyse user feedback and identify recurring product issues.

Support preparation of product reports and operational dashboards.

Prepare training material and knowledge base content for new features and product releases.

Escalate critical or unresolved issues to the appropriate team.

Requirements Required Skills Good communication and problem-solving skills.

Basic understanding of web/mobile applications.

Ability to understand and document business and technical issues.

Basic knowledge of Excel/Google Sheets.

Basic knowledge of SQL, APIs, or Postman is an advantage.

Good attention to detail.

Willingness to learn product, technology, and business processes.

Preferred Skills Basic understanding of JIRA or any ticketing system Exposure to software testing or QA.

Understanding of fintech/NBFC products and processes is a plus.

Basic analytical and troubleshooting skills.

What You Will Learn End-to-end product support processes.





Issue management and root-cause analysis.

Product testing and release validation.

Working with Product, Technology, QA, and Business teams.

Customer/user journey and product improvement processes.

Qualifications Bachelor's degree in any relevant discipline.

Students/fresh graduates with strong analytical and communication skills are encouraged to apply.

Key Performance Areas Ticket/issue resolution turnaround time Accuracy of issue identification Quality of documentation Follow-up and coordination User satisfaction and issue closure Benefits SarvaGram is on a mission to revolutionize financial services for millions in rural India.

We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.

This is your chance to be at the forefront of innovation.

Join us and: Shape the future of FinTech: We're not just building a product, we're creating a new category.

Be a part of defining the future of financial inclusion for rural India.

Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity.

Build a platform used by millions and witness the network effect drive massive scale.

Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.

Craft solutions that touch lives:



Develop innovative products used by diverse household members, each with unique needs
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred).
Fresher
Key Responsibilities ●Provide first-level support for product and application-related queries.

●Understand user issues, reproduce problems, and identify possible root causes.

●Log, track, and follow up on product issues and bugs.

●Coordinate with Product, Engineering, Support, and Operations teams for issue resolution.

●Maintain proper documentation of recurring issues, resolutions, and FAQs. ●Monitor product-related tickets and ensure timely follow-up.

●Assist in testing fixes and validating product enhancements.

●Analyse user feedback and identify recurring product issues.

●Support preparation of product reports and operational dashboards.

●Prepare training material and knowledge base content for current features and product releases.

●Escalate critical or unresolved issues to the appropriate team.

Required Skills ●Good communication and problem-solving skills.

●Basic understanding of web/mobile applications.

●Ability to understand and document business and technical issues.

●Basic knowledge of Excel/Google Sheets.

●Basic knowledge of SQL, APIs, or Postman is an advantage.

●Good attention to detail.

●Willingness to learn product, technology, and business processes.

Preferred Skills ●Basic understanding of JIRA or any ticketing system ●Exposure to software testing or QA.

●Understanding of fintech/NBFC products and processes is a plus.

●Basic analytical and troubleshooting skills.

Required Skill Profession

Business And Financial Operations

📌 Product Support Intern (Pune)
🏢 SarvaGram
📍 Pune