Job Description E-commerce Logistics Calling Executive Department: Logistics Location: Chhatarpur, New Delhi Company: Dentalkart About Dentalkart Dentalkart is India's leading online dental marketplace, committed to delivering an exceptional customer experience through technology-driven and efficient logistics operations.

Role Overview We are looking for an E-commerce Logistics Calling Executive to manage customer communication across key delivery exceptions, including NDR, in-transit delays, and ageing shipments.

The role requires strong knowledge of the E-commerce order lifecycle, effective customer communication, and the ability to drive successful delivery outcomes while minimizing RTOs. Key Responsibilities Manage outbound customer calling for NDR, delayed, and ageing shipments to facilitate successful delivery.

Understand and effectively communicate the end-to-end E-commerce shipment lifecycle, from order dispatch to final delivery or RTO.

Engage with customers through voice and chat to address delivery concerns and provide clear shipment updates.

Assess delivery exceptions and appropriately guide customers on the available resolution, including encouraging customers to wait where delivery is expected within a reasonable timeline.

Coordinate with courier partners and internal teams to obtain shipment updates and resolve delivery exceptions.

Ensure accurate documentation of customer interactions, commitments, and case status in the respective systems.

Adhere to defined SOPs, service levels, and escalation protocols for timely case resolution.

Identify recurring customer or delivery issues and highlight them to the relevant team for corrective action.

Requirements Bachelor's degree in any discipline.

13 years of relevant experience in E-commerce, Customer Support, Logistics, or Delivery Operations.

Prior experience in an E-commerce environment is strongly preferred.

Working knowledge of NDR,



In-transit, OFD, RTO, and shipment tracking processes.

Excellent verbal and written communication skills in English and Hindi.

1 Solid customer management, negotiation, and problem-solving abilities.

Comfortable working with calling, chat, and operational tracking systems.

Immediate Joiner preferred.

Preferred Skills Experience in E-commerce Logistics / Last Mile Operations / NDR Management.

Strong understanding of customer delivery journeys and logistics exceptions.

Ability to handle high-volume customer interactions with professionalism and composure.

Good follow-up, ownership, and decision-making skills.

Proficiency in basic Excel and familiarity with CRM or logistics platforms is preferred.

Benefits NDR Contact & Resolution Rate will Increase.

Successful Delivery / NDR Conversion will Increase.

In-transit Delay Resolution & Proactively information.

RTO Reduction Case Closure TAT will decrease.

NDR RCA & calling Quality will increase.

Process & Remark Accuracy Customer Experience
Bachelor's degree in any discipline.

• 1–3 years of relevant experience in E-commerce, Customer Support, Logistics, or Delivery Operations.

• Prior experience in an E-commerce environment is strongly preferred.

• Working knowledge of NDR, In-transit, OFD, RTO, and shipment tracking processes.

• Excellent verbal and written communication skills in English and Hindi.

1

• Strong customer management, negotiation, and problem-solving abilities.





• Comfortable working with calling, chat.
1-3 years
Job Description – E-commerce Logistics Calling Executive Department: Logistics Location: Chhatarpur, New Delhi Company: Dentalkart About Dentalkart Dentalkart is India's leading online dental marketplace, committed to delivering an exceptional customer experience through technology-driven and efficient logistics operations.

Role Overview We are looking for an E-commerce Logistics Calling Executive to manage customer communication across key delivery exceptions, including NDR, in-transit delays, and ageing shipments.

The role requires strong knowledge of the E-commerce order lifecycle, effective customer communication, and the ability to drive successful delivery outcomes while minimizing RTOs. Key Responsibilities • Manage outbound customer calling for NDR, delayed, and ageing shipments to facilitate successful delivery.

• Understand and effectively communicate the end-to-end E-commerce shipment lifecycle, from order dispatch to final delivery or RTO.

• Engage with customers through voice and chat to address delivery concerns and provide clear shipment updates.

• Assess delivery exceptions and appropriately guide customers on the available resolution, including encouraging customers to wait where delivery is expected within a reasonable timeline.

• Coordinate with courier partners and internal teams to obtain shipment updates and resolve delivery exceptions.

• Ensure accurate documentation of customer interactions, commitments, and case status in the respective systems.

• Adhere to defined SOPs, service levels, and escalation protocols for timely case resolution.

• Identify recurring customer or delivery issues and highlight them to the relevant team for corrective action.

Required Skill Profession

Office And Administrative Support

📌 Logistics Customer Support Executive (Chhatarpur)
🏢 VASA DENTICITY
📍 Chhatarpur