Title: BPO E-commerce Location: Pune (In-Office | Local Candidates Only) Salary: Up to 32,000 CTC Employment Type: Full time (5.5 Days/Week) Role Overview We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform.

You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

Key Responsibilities Handle seller inquiries via voice, chat, or email and provide timely resolutions.

Troubleshoot account, listing, and order issues following standard guidelines.

Escalations management and inter-team coordination for technical queries.

Maintain logs of customer interactions and performance/CSAT targets.

Eligibility & Skills Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.

Communication: Strong English skills (B2/B2+ level).

Flexibility: Open to rotational shifts and rotational week-offs.

Perks & Interview Process Cab Facility: Free 2-way cab provided (including odd hours).

Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round) To Apply Interested and eligible candidates may send their updated CV to [email protected] with the subject line: Application for BPO Pune For queries, contact: (phone hidden).





Benefits Perks & Interview Process Cab Facility: Free 2-way cab provided (including odd hours).

Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round)
Eligibility
Graduate or Undergraduate.
Freshers with excellent communication skills are welcome.
0–2 years of experience in Customer Service/BPO/BFSI/Insurance preferred.
Fresher (0-2 Years)
Key Responsibilities Handle customer queries related to insurance policies and services.

Assist customers with policy information, premium payments, and service requests.

Resolve complaints and escalate complex issues when required.

Update customer details accurately in the CRM system.

Maintain high service quality and meet performance targets (AHT, CSAT, FCR).

Follow company policies and regulatory guidelines.

Eligibility Graduate or Undergraduate.

Freshers with excellent communication skills are welcome.

0–2 years of experience in Customer Service/BPO/BFSI/Insurance preferred.

Required Skills Excellent verbal communication skills.

Customer-focused with good problem-solving abilities.

Basic computer knowledge and CRM familiarity.

Ability to work in a fast-paced environment.

Required Skill Profession

Office And Administrative Support

📌 Bulk hiring for BPO ( Job ID 24236) (Pune)
🏢 EducoHire
📍 Pune