Manager - Customer Service Operations (India)

Manager - Customer Service Operations (India)

18 Sep
|
Sourceo
|
India

18 Sep

Sourceo

India

Role: Cisco Catalyst SD‑WAN L3 Engineer / SME Location: Pune Experience: 7–10+ years (3–5 years Catalyst SD‑WAN mandatory)

Job Summary

Hiring an experienced Cisco Catalyst SD‑WAN L3 Engineer with solid hands‑on expertise in vManage, SD‑WAN Controllers, Catalyst SD‑WAN Edge, overlay/underlay design, OMP, centralized/data policies, segmentation, and advanced routing. The role involves complex SD‑WAN deployments, L3 escalations, WAN migrations, and performance optimization for enterprise networks.

Key Responsibilities

✔️ Deploy, configure & troubleshoot Cisco Catalyst SD‑WAN (vManage, Controllers, Catalyst SD‑WAN Edge) ✔️ Lead L3 escalation handling, fabric outages, tunnel issues, OMP & policy failures ✔️ Design hybrid WAN (MPLS + Internet + LTE) and optimize routing ✔️ Migrate legacy MPLS/VPN networks to Catalyst SD‑WAN ✔️ Tune App‑Aware routing, QoS, segmentation & centralized/localized policies ✔️ Perform RCA, upgrades,



patches & lifecycle management ✔️ Prepare HLD/LLD, SOPs, runbooks & follow ITIL processes

Required Skills

Hands‑on expertise in Cisco Catalyst SD‑WAN architecture & components Strong in OMP, control/data policies, routing & segmentation Protocols: BGP, OSPF, VRF, IPSec Tools: SolarWinds, Zabbix, PRTG Basic firewall knowledge (Fortinet / Palo Alto / ASA / Checkpoint) Strong troubleshooting using PCAP, logs, control connections

Preferred Certifications

Cisco SD‑WAN Specialist (Catalyst SD‑WAN) CCNP Enterprise / Security CCIE Enterprise Infrastructure / Security (added advantage) ITIL Foundation

Required Skills

- customer service operations
- sdwan
- routing
- cisco
- cisco catalyst sdwan
- vmanage
- sdwan controllers
- catalyst sdwan edge
- bgp
- ospf

📌 Manager - Customer Service Operations (India)
🏢 Sourceo
📍 India

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