Experience: 8 – 12 years

Location: Pune, India (Hybrid)

Position Overview:

We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.

Key Responsibilities:

- Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules
- Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations
- Guide implementation teams on best practices, integrations, and architecture decisions
- Develop standard implementation accelerators, templates, and reusable frameworks
- Build and mentor a solid Freshworks delivery team and oversee quality assurance




- Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment
- Contribute to internal enablement programs and certification drives

Required Skills:

- 8–12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales)
- Strong understanding of ITSM, CRM, and CX domains
- Proven experience in solution design and pre-sales support
- Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight
- Excellent stakeholder management and communication skills
- Certifications: Freshworks Architect or Product Expert certifications highly preferred

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