Job Summary

L1 Network Operations Center (NOC) Engineer - SD-WAN, WAN & Backbone Monitoring

Key ResponsibilitiesNetwork Monitoring & Operations

- Monitor SD-WAN, WAN, MPLS, Internet, Backbone, and LAN network infrastructure using network monitoring tools.
- Identify, analyze, and respond to network alarms, alerts, and events.
- Perform proactive monitoring to detect network degradation and potential outages.
- Monitor circuit utilization, packet loss, latency, jitter, and bandwidth consumption.
- Ensure adherence to SLAs and operational procedures.

Incident Management

- Perform first-level troubleshooting for network incidents.
- Create, update, and manage incident tickets in ITSM tools (ServiceNow, Remedy, etc.).
- Classify incidents based on severity and impact.
- Escalate unresolved or critical issues to L2/L3 support teams and service providers.
- Track incidents until closure and maintain communication with stakeholders.

SD-WAN Operations

- Monitor SD-WAN controllers, edge devices, tunnels, and overlay networks.
- Verify SD-WAN site connectivity and application performance.
- Identify tunnel failures, routing issues, and device health concerns.
- Escalate configuration-related issues to engineering teams.

WAN & Backbone Monitoring

- Monitor WAN/MPLS circuits and backbone connectivity.
- Troubleshoot link failures, interface errors, routing anomalies, and performance issues.
- Coordinate with telecom carriers and ISPs for circuit-related incidents.




- Validate service restoration after troubleshooting activities.

Reporting & Documentation

- Maintain network operation logs and shift handover reports.
- Document incidents, troubleshooting actions, and resolutions.
- Generate daily, weekly, and monthly network health reports.
- Update knowledge base articles and operational runbooks.

Shift Operations

- Work in a 24x7 rotational shift workplace.
- Participate in shift handovers and operational reviews.
- Follow standard operating procedures and escalation matrices.

Skill Requirements

- Networking

- TCP/IP, OSI Model
- Routing Protocols: BGP, OSPF, EIGRP
- MPLS and VPN Technologies
- WAN Technologies
- SD-WAN Fundamentals
- DNS, DHCP, NAT

- Monitoring Tools

- Experience with one or more: SolarWinds, SevOne, LogicMonitor, PRTG, ThousandEyes, Cisco Catalyst Center, iObserve

- Vendor Knowledge (Preferred)

- Cisco SD-WAN (Viptela)
- Cisco Routers & Switches
- Fortinet SD-WAN
- Versa Networks
- VMware VeloCloud
- Juniper Networks

- ITSM Tools

- ServiceNow
- Remedy
- Jira Service Management

Other Requirements

- Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field.
- 0-3 years of experience in NOC, Network Monitoring, or Network Operations.
- Basic understanding of SD-WAN, WAN, and Routing concepts.
- Knowledge of incident and change management processes.

📌 Engineer - Wireless Networking (India)
🏢 HCL Technologies
📍 India