About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description:

As a Senior Officer in the Customer Advocacy Team (CAT) for Loyalty at Axis Max Life Insurance, you will be responsible for enhancing customer satisfaction and engagement through strategic loyalty programs and initiatives. Your role will involve analyzing customer feedback, developing loyalty propositions, and working closely with cross-functional teams to implement and measure the effectiveness of loyalty strategies. You will act as a liaison between customers and the company, ensuring that customer insights are integrated into our service offerings.

Key Responsibilities:





- Develop and manage customer loyalty programs to enhance retention and engagement.
- Analyze customer behavior and feedback to identify opportunities for improvement in loyalty initiatives.
- Collaborate with marketing, sales, and product teams to create and roll out loyalty campaigns.
- Monitor the performance of loyalty programs and prepare reports on their effectiveness.
- Engage with customers to gather insights and understand their needs and expectations.
- Identify trends in customer satisfaction and advocate for necessary changes within the organization.
- Train and mentor junior team members in customer advocacy practices.

Skills Required:

- Strong analytical skills and the ability to interpret customer data and feedback.
- Excellent communication and interpersonal skills.
- Creative thinking to develop innovative loyalty strategies.
- Good project management skills with the ability to manage multiple tasks simultaneously.
- Solid problem-solving abilities and a customer-centric mindset.

Tools and Technologies:

- Proficiency in Customer Relationship Management (CRM) tools.
- Experience with data analysis software (e.g., Excel, Tableau).
- Familiarity with marketing automation tools.
- Knowledge of customer survey tools and feedback mechanisms.

State:

Maharashtra

Branch:

Nashik - GO3

Department:

Direct Sales Force

Function:

Loyalty - Central Zone

Posted On:

11-May-2026

📌 Senior Officer - CAT - Loyalty (Maharashtra)
🏢 AxisMaxlife
📍 Maharashtra