Role Overview

The Operations Analyst is responsible for conducting outbound calls to U.S.-based companies, gathering required information, and accurately capturing structured data in the digital systems.

This role combines client communication, real-time data capture, and analytical thinking to ensure high-quality, actionable information is collected and delivered to support business operations.

Common Expectations

- Support clients across multiple geographies with flexibility and responsiveness
- Maintain professional communication standards with clients and internal teams
- Demonstrate ownership by driving tasks to completion with accountability
- Continuously learn and improve communication, analytical, and operational skills
- Adapt quickly to new requirements and processes
- Collaborate effectively to support team productivity and outcomes
- Adhere to all Altum policies, security standards, and professional guidelines
- Role-Specific Responsibilities
- Conduct outbound calls to U.S.-based companies to collect required business information
- Communicate clearly and professionally in U.S. English, ensuring accurate understanding of responses
- Capture information in real-time into internal systems with speed and accuracy




- Validate and structure collected data to ensure completeness and usability
- Analyze conversations to identify key insights, discrepancies, or missing information
- Follow defined scripts and adapt communication based on conversation context
- Maintain detailed call logs and documentation
- Meet productivity, accuracy, and quality benchmarks

Work Requirements

- Ability to work in a shift extending up to 1:00 AM IST to align with U.S. business hours
- Consistent availability and reliability for scheduled calling windows

Required Qualifications

- Solid verbal communication skills with fluency in U.S. English
- Experience in customer interaction, outbound calling, or data operations roles
- High attention to detail and ability to capture data accurately in real time
- Basic analytical ability to interpret and validate information
- Comfortable working with systems and data entry tools at speed
- Ability to handle conversations confidently and professionally

Preferred

- Experience in U.S. calling processes (BPO, operations, research, or support roles)
- Exposure to CRM or data management systems
- Experience in data validation or operational analytics

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Data Entry Executive (India)
🏢 Altum
📍 India