Job Title: Operations Manager

Department: Resort Operations / Management Reports To: General Manager / Managing Director

Position Summary

We are seeking an experienced, dynamic, and guest-focused Operations Manager to oversee the day-to-day administrative and operational functions of our resort. The ideal candidate will ensure seamless coordination across all departments—including reservations, front office, housekeeping, and guest relations—while maintaining the highest standards of service, efficiency, and safety. You will lead staff training, streamline operational workflows, and manage unique facility amenities to deliver an exceptional guest experience.

Key Responsibilities

- Departmental Oversight & Coordination:
- Supervise daily operations across departments, ensuring cross-functional alignment and adherence to luxury hospitality standards.
- Oversee reservation management, corporate booking policies, retention guidelines, and accurate room inventory tracking (including managing out-of-order and out-of-service rooms ahead of peak periods).
- Staff Leadership & Training:
- Lead regular management and staff meetings to align on operational goals, corporate updates, and service standards.
- Direct staff recruitment, onboarding, and ongoing training programs to foster a high-performance, hospitality-driven culture.
- Manage team communication channels, including corporate email setup and streamlined internal correspondence.
- Facility & Amenity Management:




- Coordinate the upkeep and operational readiness of diverse resort amenities and recreational facilities (e.g., golf activities, fisheries, glider experiences, and salon/spa services).
- Collaborate with maintenance and housekeeping teams to ensure immaculate property presentation and swift resolution of maintenance tickets.
- Event & Promotional Planning:
- Partner with management to develop and execute the annual event calendar, seasonal promotions, and package proposals.
- Monitor market trends and guest feedback to refine service offerings and maximize occupancy.
- Quality Assurance & Compliance:
- Enforce strict compliance with safety, security, and corporate booking contracts.
- Monitor guest feedback and review metrics to continuously improve service delivery and resolve escalations swiftly.

Qualifications & Requirements

- Experience: Minimum 3–5 years of progressive management experience in resort operations, hotel management, or hospitality administration.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Skills:
- Exceptional leadership, team-building, and conflict-resolution abilities.
- Strong organizational skills with meticulous attention to detail regarding room inventory and operational reporting.
- Excellent verbal and written communication skills.
- Familiarity with property management systems (PMS) and modern reservation platforms.
- Work Workplace: Flexibility to work weekends, holidays, and extended hours as required by resort operations.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Operations Manager (India)
🏢 Athena Suites
📍 India