Department: Front Office / F&B; Service / Housekeeping
Reports To: Department Supervisor / Assistant Manager / Manager
Location: The Orchid Hotel Mumbai

Job Purpose

To provide courteous, productive, and personalized service to guests while ensuring smooth day-to-day operations and maintaining the hotel's service and quality standards.

Key Responsibilities

- Welcome and assist guests in a warm, professional, and courteous manner.
- Provide prompt and efficient service as per hotel SOPs and guest service standards.
- Attend to guest requests, queries, and complaints and ensure timely resolution or escalation to the Supervisor.
- Maintain professional grooming, personal hygiene, and a positive attitude at all times.
- Coordinate effectively with other departments to ensure seamless guest service.
- Ensure cleanliness, hygiene, and proper upkeep of the assigned work area.
- Follow departmental SOPs, safety procedures, and hotel policies.
- Maintain accurate records, checklists, and operational documents as required.
- Handle hotel equipment, guest belongings, and other property responsibly.
- Assist with daily departmental operations and ensure tasks are completed within the required timelines.
- Maintain confidentiality of guest information and respect guest privacy.
- Support upselling and service enhancement opportunities where applicable.
- Report maintenance issues, damages, or operational concerns to the concerned department.




- Participate in training programs and continuously develop product and service knowledge.
- Perform any other duties assigned by the Supervisor or Department Head.

Skills & Competencies

- Excellent guest service and interpersonal skills.
- Good verbal communication skills.
- Customer-focused and service-oriented approach.
- Positive attitude and willingness to learn.
- Ability to work effectively in a team.
- Good grooming and professional presentation.
- Ability to handle guest requests and basic complaints professionally.
- Attention to detail and time-management skills.
- Ability to work in shifts, including weekends and holidays.

Performance Expectations

- Consistently deliver courteous and efficient guest service.
- Maintain departmental quality, hygiene, and operational standards.
- Complete assigned duties within stipulated timelines.
- Maintain proper grooming, discipline, attendance, and professional conduct.
- Demonstrate teamwork and effective coordination with other departments.
- Contribute positively to guest satisfaction and the overall hotel experience.

Note: Responsibilities may vary depending on the department and operational requirements of the hotel.

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Guest Service Associate (India)
🏢 The Orchid Hotel
📍 India