Company Overview

At TruNativ, we're redefining the way India thinks about nutrition. Health isn't just about recovery or aging it's about living at your peak, every single day. The shift is happening: from addressing deficiencies to proactively optimizing well-being. And we're leading this movement with science-backed, effortless nutrition solutions designed for modern lifestyles. We're not just a brand; we're a revolution in how nutrition fits seamlessly into daily life making better health accessible, achievable, and sustainable for everyone.

If you're passionate about innovation, impact, and transforming lives, join us in shaping the future of nutrition!

#TruNativ #FuelBetter #JoinTheMovement #NowHiring

Trunativ has been recently backed by Emami Limited & Mr. Nithin Kamath - Zerodha Rainmatter.

- Know more about us: http://www.trunativ.co

Role: Operations Executive (Order Processing)

Department: Operations

Location: Andheri, Lower Oshiwara (100% Work from Office)

Reports to: Assistant Manager- Operations

Job Description

We are looking for a detail-oriented and proactive Order Processing Operations Executive to manage the end-to-end order processing cycle and ensure accurate and timely order fulfillment. The role will involve close coordination with the Sales, Warehouse, Logistics, Finance, and Customer Service teams to ensure orders are processed accurately, dispatched within defined timelines, and closed efficiently.

The ideal candidate should have strong attention to detail, good coordination skills, and the ability to manage multiple orders and priorities in a fast-paced environment.

Key Responsibilities

- Order Processing & Verification: Receive and process customer orders through ERP/CRM systems. Verify order details including pricing, discounts, inventory availability, customer information, and delivery timelines.
- Order Coordination: Coordinate with the Sales and relevant internal teams to resolve order discrepancies, modifications, cancellations, and other order-related issues.
- Documentation & Billing:



Generate and maintain sales orders, invoices, delivery documents, and other relevant order-processing documentation. Coordinate with the Finance team regarding billing, credit issues, payments, and invoicing.
- Warehouse & Logistics Coordination: Coordinate with warehouse and logistics teams to ensure timely picking, packing, dispatch, and delivery of orders.
- Order Tracking & Fulfillment: Monitor order status and proactively follow up on pending orders to ensure timely fulfillment and closure.
- Returns & Replacements: Manage order modifications, cancellations, returns, replacements, and related documentation while ensuring accurate system updates.
- MIS & Reporting: Prepare daily and weekly MIS reports covering order volumes, pending orders, dispatches, fulfillment status, and other operational metrics.
- TAT & Process Monitoring: Monitor order processing TAT, identify delays or bottlenecks, and coordinate with relevant teams for timely resolution.
- Customer Coordination: Respond to customer queries related to order status, delivery timelines, documentation, and other order-related concerns.
- Process Compliance & Improvement: Ensure adherence to internal SOPs and process requirements. Identify recurring operational issues and suggest process improvements to improve efficiency and accuracy.

Qualifications & Skills Required

- Bachelor's degree in any discipline; B.Com, BBA, Supply Chain, Operations, or related qualifications preferred.
- Prior experience in order processing, order management, operations, supply chain, logistics, or fulfillment is preferred.
- Good knowledge of MS Excel / Google Sheets. Experience working with ERP/CRM systems is preferred.
- Strong attention to detail with a high level of data accuracy.
- Good communication and coordination skills.
- Ability to manage multiple orders, priorities, and stakeholders simultaneously.
- Ability to work under deadlines and handle high-volume transactions.
- Proactive approach with a robust sense of ownership and accountability.

Immediate joiners or the candidates serving their notice period are preferred.

📌 Operations Executive- Order processing (Mumbai)
🏢 TruNativ
📍 Mumbai