Job Opening: Regional Manager

Department: Sales & Operations
Reporting To: CEO / Managing Director

About the Role

We are looking for an experienced and result-oriented Regional Manager to manage and drive regional sales, branch operations, team development, customer experience, marketing initiatives, events, and call center performance.

The ideal candidate should have strong leadership, sales management, operational, and team-handling skills, with the ability to drive business growth and achieve organizational targets.

Key Responsibilities

1. Study Abroad & Test Prep Sales – B2B & B2C

- Drive overall revenue and student enrolment targets.
- Lead and improve sales performance across branches.
- Drive enrolments for IELTS, PTE, TOEFL, GRE and other test-preparation programs.
- Develop and maintain B2B recruitment partnerships.
- Improve lead-to-enrolment and offer-to-visa conversion.
- Monitor sales forecasts, collections, counsellor productivity, and branch growth.
- Focus on achieving revenue and admission targets.

2. Product Training & Team Development

- Conduct regular product and process training for the team.
- Ensure successful onboarding and training of new employees.
- Conduct refresher training and product assessments.
- Improve counsellor productivity through continuous coaching and development.
- Support staff certification and career development.

3. Branch Operations Management

- Oversee end-to-end operations of branch offices.
- Ensure proper adherence to company SOPs and operational processes.
- Monitor CRM updates, daily MIS, attendance, and application processing.
- Ensure branch profitability and operational compliance.
- Monitor documentation accuracy and turnaround time.
- Coordinate with different teams to ensure smooth branch functioning.

4. Dispute Management & Customer Experience

- Handle and resolve student and partner complaints effectively.
- Manage escalations and ensure timely closure.
- Maintain high customer satisfaction levels.
- Coordinate on refund-related disputes and partner issues.




- Ensure compliance and minimize avoidable escalations.

5. Marketing & Lead Generation

- Coordinate branch-level marketing and lead-generation activities.
- Monitor qualified lead generation and lead quality.
- Track marketing campaigns, conversion, CPL, and ROI.
- Support digital campaigns and social media initiatives.
- Plan and execute regular branch marketing activities.

6. Event Planning & Execution

- Plan and execute education fairs, seminars, university events, and webinars.
- Coordinate with universities and recruitment partners for events.
- Monitor event attendance and admission conversions.
- Ensure events are executed within the approved budget.
- Track event feedback and ROI.

7. Call Center Management

- Oversee call center performance and productivity.
- Monitor call quality, response time, and first-call resolution.
- Ensure timely follow-up of leads.
- Monitor outbound calling and contact rates.
- Improve appointment booking, counselling, and conversion ratios.

Leadership & Performance Expectations

- Drive annual revenue growth and profitability.
- Build and retain a high-performing team.
- Maintain strong employee engagement and retention.
- Ensure compliance and audit standards are maintained.
- Lead strategic projects and ensure timely execution.
- Collaborate effectively with cross-functional teams.

Key Performance Areas

- Sales & Revenue Growth
- Branch Operations
- Team Leadership & Development
- Marketing & Lead Generation
- Call Center Performance
- Customer Experience
- Event Management
- B2B Partner Development

Ideal Candidate

- Strong experience in sales and operations management.
- Experience in team leadership and branch management.
- Strong communication, negotiation, and relationship-management skills.
- Ability to manage multiple functions and achieve business targets.
- Data-driven approach with strong problem-solving and decision-making abilities.
- Experience in the Study Abroad / International Education / Test Preparation sector would be relevant to this role.

Pay: ₹70,000.00 - ₹130,000.00 per month

Benefits:

- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Regional Manager - North (India)
🏢 Indo European Education Services
📍 India