Customer Care Executive (E-commerce) – The Décor Kart

We are looking for a highly energetic and responsible Customer Care Executive who can deliver a premium customer experience from the first interaction to final resolution.

The candidate should be capable of independently managing all customer interactions, resolving issues efficiently, and ensuring smooth order handling where attention to detail and care are essential.

Key Responsibilities:

- Respond to customer queries via email, chat, and calls within committed timelines
- Proactively follow up on pending issues without waiting for customer reminders
- Manage order tracking, returns, exchanges, and refunds efficiently
- Handle customer concerns with ownership and ensure satisfactory resolution
- Identify recurring issues and suggest system/process improvements
- Maintain detailed daily records and submit daily/weekly reports
- Monitor and follow up on abandoned carts to improve conversions
- Confirm orders with customers and actively work to minimize cancellations

Requirements:

- Prior experience in e-commerce customer support (preferred)
- Strong written and verbal communication skills




- High sense of responsibility and problem-solving mindset
- Ability to work independently with minimal supervision
- Attention to detail and customer-first attitude

Key Performance Indicators (KPIs):

- Response time: within 30–60 minutes
- High resolution rate with minimal escalations
- Customer satisfaction score: 8/10 or above
- Reduction in order cancellations

First 30 Days Expectations:

- Independently handle the majority of customer queries
- Achieve 90–95% resolution rate
- Maintain consistent daily reporting discipline
- Show ownership in improving customer experience processes

What We Offer:

- Opportunity to work with a fast-growing premium home décor brand
- High responsibility role with learning and growth
- Exposure to real-time e-commerce operations

Job Type: Full time

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement

Education:

- Diploma (Required)

Language:

- English (Required)
- Hindi (Required)

Work Location: In person

📌 Customer Care Associate (India)
🏢 www.thedecorkart.com
📍 India