Patient Relations & Front Desk Executive – Purple Heron Hospitals

Designation: Patient Relations & Front Desk Executive
Department: Patient Relations / Front Office
Location: Sodala, Jaipur
Employment Type: Full-Time
Experience: 2–5 Years
Salary: ₹20,000 – ₹35,000 per month, based on experience and skills

Job Summary

We are looking for a professional, confident, and patient-focused Patient Relations & Front Desk Executive to manage hospital reception activities while providing effective guidance and counselling to patients and attendants.

The role involves front-desk management, patient counselling, appointment coordination, enquiry handling, follow-ups, and coordination with doctors and hospital departments.

Key Responsibilities

- Welcome and assist patients, attendants, and visitors at the hospital front desk.
- Handle patient registration, appointments, enquiries, and basic reception activities.
- Counsel patients and attendants regarding hospital services, consultations, procedures, and admission processes.
- Explain hospital processes and required documentation clearly and professionally.
- Handle incoming calls and patient enquiries through phone and in-person communication.
- Coordinate with doctors, nursing, billing, TPA, OT, and other departments.
- Follow up with patients regarding consultations, procedures, admissions, and appointments.
- Maintain patient enquiry,



counselling, appointment, and follow-up records.
- Assist patients in reaching the appropriate doctor or department.
- Address patient concerns professionally and escalate issues to the concerned department.
- Support patient satisfaction and smooth coordination throughout the patient's hospital journey.
- Prepare daily/weekly patient follow-up and front-office reports.
- Perform basic computer, data-entry, and documentation work.

Required Skills

- Strong patient counselling and communication skills.
- Professional and patient-friendly personality.
- Positive Hindi communication; basic English preferred.
- Good computer and data-entry skills.
- Strong follow-up and coordination abilities.
- Ability to handle patients and attendants professionally.
- Good knowledge of hospital front-office operations.
- Ability to work efficiently in a busy hospital environment.

Qualification & Experience

- Graduate in any discipline preferred.
- 2–5 years of experience in a hospital/healthcare organization preferred.
- Experience in Patient Counselling, Hospital Reception, Front Office, Patient Relations, Healthcare Sales, or Telecalling will be an advantage.

Interested candidates can share their updated CV with the HR Team.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Patient Relations & Front Desk Executive (India)
🏢 Purple Heron Hospitals
📍 India