Company Description
Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.
Our focus on quality at scale drives us to create cutting-edge technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.
Job Description
- Should be a point of contact for Customer enquiries, internal team enquires and Payment Service Provider (PSP)inquiries.
- Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts & others),
- Review and process all withdrawal requests as per Standard Operating Procedure
- Proactively monitor failed payments and reconcile the same before reprocessing or cancel.
- Ensure payments made to processing centres and e-wallets are sent successfully and within time frames
- Collaborate with internal operational teams & cross-functionally to understand and resolve payments related issues.
- Review & provide end to end resolution of all internal inquiries.
- Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses.
- Monitor deposits and withdrawals functioning, report any technical issues.
- Contribute to continuous process improvement
Qualifications
- Strong customer focus
- Proficient in use of Microsoft Office Tools
- Strong problem solving and analytical skills
- Fluent in English (oral and writing) and interpersonal skills
- Capacity to deal with conflicts
- Ability to adapt to changes & Flexible to work in Shifts
- Must be a graduate
Additional Information
At Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensati
📌 Payments Associate (Hyderabad)
🏢 Ivy
📍 Hyderabad