Company: Pregrad | Location: Noida, Sector 63
Employment Type: Full-time
Experience: 6 months
Department: Program Management & Student Success

About Pregrad

Pregrad is an upskilling and career acceleration platform focused on helping students become industry-ready before graduation. Through live mentor-led courses, industry-relevant curriculum, hands-on projects, and expert masterclasses, we are building a learning experience that goes beyond traditional education.

We are looking for a proactive, organized, and student-focused Course Management Associate who can take ownership of our online learning operations and ensure every learner has an exceptional experience.

Role Overview

As a Course Management Associate, you will be responsible for managing the end-to-end delivery of our online live courses, coordinating with mentors, planning and executing weekly masterclasses, and ensuring high student engagement and course completion rates.

You will act as the bridge between students, mentors, and internal teams, ensuring that every live session runs smoothly and every batch receives timely support.

Key Responsibilities1. Live Course & Batch Management

- Manage the end-to-end operations of online live courses and ongoing batches.
- Plan, schedule, and coordinate live sessions, ensuring timely execution.
- Ensure all sessions are conducted smoothly with proper preparation, resources, and communication.
- Monitor attendance, student engagement, assignments, and course completion.
- Proactively identify students at risk of dropping out and implement engagement initiatives to improve completion rates.

2. Mentor Management & Relationship Building

- Identify, onboard, and coordinate with industry mentors and trainers.
- Build strong, long-term relationships with mentors to ensure effective course delivery.
- Manage mentor schedules, session calendars, and availability.
- Communicate session requirements, learning objectives, and student feedback to mentors.




- Ensure mentors have the necessary resources and support to deliver high-quality learning experiences.

3. Masterclass Planning & Execution

- Plan and execute weekly online masterclasses featuring industry professionals and subject-matter experts.
- Coordinate with speakers, mentors, and internal teams for scheduling and execution.
- Manage registrations, learner communication, session logistics, and post-event feedback.
- Ensure masterclasses deliver meaningful learning value and maintain high participation.

4. Student Experience & Support

- Ensure every student has an exceptional experience in live learning sessions.
- Act as the primary point of contact for batch-related and course-related queries.
- Resolve student concerns within the defined turnaround time (TAT).
- Collect student feedback, identify recurring issues, and implement improvements.
- Maintain clear communication with students regarding schedules, assignments, announcements, and course updates.

5. Performance Monitoring & KPIs

- Track and report key performance indicators related to course delivery and student success.
- Monitor attendance, engagement, course completion, mentor performance, and student satisfaction.
- Maintain accurate batch trackers, session calendars, and operational reports.
- Take ownership of improving course completion rates and overall learning outcomes.





Key Performance Indicators (KPIs)KPIPerformance MeasureCourse completion ratePercentage of enrolled students completing the courseLive session attendanceStudent attendance and participationMasterclass executionWeekly masterclasses delivered as scheduledQuery resolution TATPercentage of student queries resolved within the defined TATMentor satisfactionFeedback and effectiveness of mentor coordinationStudent satisfactionLearner feedback and overall learning experienceOperational efficiencyTimely scheduling, communication, and smooth batch executionWho We're Looking For

- Robust organizational, coordination, and time-management skills.
- Excellent verbal and written communication skills.
- A student-first mindset with a genuine interest in improving learning experiences.
- Ability to manage multiple batches, mentors, and schedules simultaneously.
- A proactive problem-solver who takes ownership instead of waiting for instructions.
- Comfortable working with online learning platforms, Google Workspace, spreadsheets, and virtual meeting tools.
- Data-driven approach to tracking performance and improving outcomes.
- Willingness to work in a fast-paced, growth-oriented startup environment.

Preferred: Experience in EdTech, course operations, student success, academic coordination, community management, or event management.

Why Join Pregrad?

- Work in a fast-growing EdTech startup with a mission to transform career readiness.
- Take ownership of real learning experiences and directly impact student outcomes.
- Work closely with industry experts, mentors, and experienced professionals.
- Build expertise in program management, student success, and learning operations.
- Grow with a team that values ownership, execution, and continuous improvement.

How to Apply

If you are passionate about education, enjoy managing people and processes, and want to create exceptional learning experiences, we would love to hear from you.

Send your resume to our hiring team or apply through LinkedIn.

Join Pregrad and help us make online learning an experience students truly love.

Pay: ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 Course Operations Associate (India)
🏢 Pregrad
📍 India