Description

We are seeking a motivated individual for the position of International Voice Process. The ideal candidate will be responsible for managing customer interactions through voice calls, providing exceptional service while addressing inquiries and resolving issues.

Responsibilities

- Handle incoming and outgoing voice calls from international customers.
- Provide excellent customer service and resolve queries effectively and efficiently.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Document all customer interactions in the CRM system accurately and promptly.
- Collaborate with team members and other departments to improve customer experience.
- Meet and exceed performance metrics and targets set by the management.

Skills and Qualifications

- Excellent communication skills in English (both verbal and written).




- Robust interpersonal skills and the ability to build relationships with customers.
- Familiarity with customer service principles and practices.
- Proficient in using computer systems and CRM software.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong problem-solving skills and attention to detail.

Location:- Pune

Interested candidates can share resume on below details

HR Vaishnavi - (phone hidden) / [HIDDEN TEXT]

Regards,

Tech Mahindra LTD

Skills: Data Entry, issue resolution , Problem Solving, Time Management, Multitasking, Call Handling, crm software, Technical Support, Customer Service

Experience: 1.00-6.00 Years

📌 International Voice Process (Pune)
🏢 Tech Mahindra
📍 Pune