Job Description

Location: Kolkata

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Mode: Work from Office

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CTC: 3,50,000 - 4,00,000

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Key Responsibilities

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- Lead, manage, and monitor the day-to-day performance of the telecalling team.

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- Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.

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- Monitor calls, follow-ups, conversions, registrations, and overall team productivity.

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- Conduct regular call audits and provide feedback/coaching to improve call quality.

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- Train new team members on calling processes, scripts, CRM usage, and communication standards.

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- Handle escalations and support the team in resolving customer/doctor queries.

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- Prepare and maintain daily/weekly MIS and performance reports.

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Required Experience

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- 2–5 years of experience in telecalling/team handling,



preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.

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- Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.

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- Prior experience managing a team of telecalling is mandatory.

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Key Skills

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- Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred))

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- Excellent verbal communication and interpersonal skills.

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- Target-oriented and result-driven approach.

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- Positive convincing, negotiation, and objection-handling skills.

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📌 Team Lead Outbound Calling (Kolkata)
🏢 CLIRNET
📍 Kolkata