Customer Retention Associate
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
No experience required
No experience required
Apply By
Not Provided
Posted few hours ago
Fresher Job
Be an early applicant
About the job
Customer Retention & Wellness Associate
Delhi NCR
30,00040,000/month
Full-time
At SUPR, getting someone to place their first order is only the beginning.
Were looking for someone who can build a genuine relationship with our customers after they purchase, understand their journey, help solve their problems, and make sure theyre actually getting value from SUPR.
This is not a traditional customer support role.
Youll be speaking directly with our customers every day, understanding why they bought SUPR, how theyre using it, what theyre struggling with, and what would make their experience better.
What youll do
Call and personally engage with existing SUPR customers
Understand their goals, routines, preferences and pain points
Guide customers on getting the most out of their SUPR products
Follow up at different stages of their journey instead of waiting for customers to contact us
Identify customers who are likely to repurchase and nurture them at the right time
Win back customers who havent purchased again
Understand why customers drop off and document those insights
Collect genuine product feedback and recurring customer concerns
Build strong relationships with our most loyal customers
Work closely with the founders, CRM and marketing teams to improve retention
Help create WhatsApp, calling and follow-up journeys based on what you learn from customers
What were looking for
You should be someone who genuinely enjoys talking to people.
Youre warm, empathetic and confident on calls. You can listen properly instead of simply reading from a script.
You should be able to understand what a customer is really struggling with, build trust,
and naturally guide the conversation towards the right solution.
Experience in customer success, retention, telesales, CRM, wellness, nutrition, D2C or relationship management is a big plus.
Most importantly, you should know how to build relationships, not just close calls.
What success looks like
Your job ultimately comes down to three things:
Customers stay. Customers repurchase. Customers love SUPR more after speaking with you.
Well track metrics such as repeat purchase rate, customer reactivation, call-to-repurchase conversion, customer feedback and retention.
Youll also become one of the closest people in the company to our customers, which means your insights will directly influence what SUPR builds next.
About SUPR
SUPR is building a women-first wellness brand designed around making everyday nutrition simpler.
Were growing quickly, and were looking for someone who wants to take ownership of one of the most important parts of the business: the relationship we have with our customers.
How to Apply
Think you can turn a first-time SUPR customer into a customer for life?
Send your CV/LinkedIn to
[email protected]
Subject: Ill Keep Them SUPR [Your Name]
Tell us in 34 lines why you think youd be great at building genuine relationships with our customers.
Earn certifications in these skills
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Market-competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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📌 Customer Retention Associate - Fresher (Noida)
🏢 SuPr
📍 Noida