Job DescriptionAbout Department:
NHelpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.
NPosition Purpose:
NHandle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.
NPreferred Functional Knowledge:
N
- n
- Indian Payroll Knowledge N
- Good Written & Verbal Communication N
- Experience into Customer Support N

nKey Responsibility:
N
- n
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application N
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value N
- Proactively build strong customer relationships N
- Understand client requirements,



configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and skilled manner N
- Solutionize either through configurations or workarounds to address client specific requirements N
- Develop competence in the use of all the information systems used in implementation of the application N

n
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process
NTools experience if any:
N
- Experience in GreytHR &Zendesk

📌 Hiring: Payroll Support (Karnataka)
🏢 Greytip Software Private
📍 Karnataka