Job Description:

Gather and document business and system requirements.
• Prepare BRDs, functional specifications, user stories, process flows, and acceptance criteria.
• Work with business teams, data scientists, and engineering teams.
• Support AI-enabled solutions for fraud detection, risk, and banking operations.
• Manage chargeback and dispute processes, including investigation, representment, evidence submission, reconciliation, and settlement.
• Conduct workshops, solution walkthroughs, and user acceptance testing.
• Track AI model and business performance.
• Ensure compliance with banking, payments, and regulatory requirements.
• Mentor junior analysts and follow best practices.

Duties:




5+ years of experience as a Business Analyst in banking or financial services.
• Hands-on experience in chargebacks, disputes, fraud, or payment operations.
• Positive understanding of AI/ML concepts and business use cases.
• Knowledge of retail banking, corporate banking, fraud management, investment banking, and wealth management.
• Strong requirement-gathering and documentation skills.
• Excellent communication and stakeholder-management abilities.
• Experience with JIRA, Confluence, Visio, and MS Office.
• Understanding of banking and regulatory compliance requirements.

📌 Business Analyst (Gurugram)
🏢 Qhive
📍 Gurugram