Description
Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.

As a Technology Support Director at JPMorgan Chase within the Commercial & Investment Bank's Payments Technology team, you will lead teams ensuring the operational stability, availability, and performance of our production services. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.

Job responsibilities
- Leads, coach, and develop a high-performing Production Management Engineering team in Bangalore (hiring, performance management, career development, succession planning). Establishes clear team operating rhythms (shift/on-call expectations where applicable), decision rights, escalation paths, and accountability. Build a culture of operational excellence:



documentation discipline, continuous improvement, and rigorous follow-through on actions.
- Drives effective stakeholder management across engineering, product, security, infrastructure, and business teams; manage competing priorities and align execution to organizational goals. Owns service availability and reliability targets (e.g., 99.999% where applicable) and define service tiers/criticality for the platform.
- Establishes and drives a reliability engineering roadmap: automation/self-healing, reduced toil, improved observability, and improved recoverability. Set production standards for monitoring, alerting, logging, runbooks, and production readiness gates for onboarding current apps/services.
- Oversees end-to-end management of production and UAT environments, ensuring availability, resiliency, performance, and security across application and infrastructure layers. Establish and monitor KPIs for producti

📌 Technology Support Director- Digital Enablement Production Management (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru