Customer Success Operations Specialist (India)

Customer Success Operations Specialist (India)

18 Sep
|
Arctic Wolf Networks
|
India

18 Sep

Arctic Wolf Networks

India

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you

Our mission is simple: End Cyber Risk.We’re looking for a Sales Operations Administrator to be a part of making this happen

Position Overview and Objective

The Sales Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our sales teams by creating renewal quotes, supporting sales reps, and maintaining data accuracy.



This position will play a cross functional role between Sales Team, Manufacturing, Channel Team, Operations, and Billing.

Working Hours : 2:00 PM to 11:00 PM
Work from home : Bengaluru

Responsibilities
- Support Customer Success team by managing contract cycle and building renewal quotes
- -Ensure deal structure is in alignment with the contracted subscriptions to be renewed
- Respond to CSM inquiries related to quotes, orders, and invoices
- Follow up as required to manage process through booking of renewal, including order processing as needed
- Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place.
- Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.
- Support various aspects of the quote-to-cash cycle as needed, including opportunity creation and order management

Who You Are
- - Excellent verbal/written c

📌 Customer Success Operations Specialist (India)
🏢 Arctic Wolf Networks
📍 India

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