Description External
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Outstanding Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
- The Customer Support Agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are fixed and change requests handled within the agreed SLA. For that purpose,
he has the ownership of incidents from opening to closing and must work with and chase all involved resolver groups to comply with SLAs.
- Within SITA Service Desks the Customer Support Agent is responsible to handle at level 1 the incidents service requests and change requests (assigned to him/her) which are raised by customers when they face issues with the use of SITA products and services. Those incidents are reported via various media: telephone e-mails or web portal.
- The Customer Support Agent has the primary responsibility to attempt to resolve the incidents/service requests at his/her level and to refer them to the appropriate resolver group while still tracking them until resolution.
- This function requires working in shifts during nights weekends and public holidays.
KEY RESPONSIBILITIES
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs.
- To ensure the correct functioning
📌 Specialist Customer Support (Delhi)
🏢 SITA
📍 Delhi