Sr. Manager - Workforce Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven workplace, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
• Plan, Design, Build and deliver on WFM activities and process
• Drive client discussion on requirements and build solution bases gaps in WFM process
• Own end-to-end reporting and MIS delivery for multiple projects
• Be responsible for ensuring the timeliness and accuracy of the all reports
• Lead meeting and develop agenda for various functions to review performance and efficiency
• Provide transparency and instructions to your team on the expectation for functions
• Identify and remove redundancies in the process for effective delivery
• Develop a strategy for redefining WFM goals bases the client and business requirements
• Lead the way in implementing new technologies in operatio

📌 Sr. Manager (Noida)
🏢 Genpact
📍 Noida