Description
Job Summary:

Support the development, testing, validation, and deployment of service support applications and digital

solutions by coordinating with business stakeholders and development teams, performing end-to-end

functional testing, managing business requirements and master data activities, and creating training and

knowledge-transfer documentation to support successful solution adoption.

Key Responsibilities

• Execute end-to-end functional, integration, regression and user acceptance testing for capabilities

developed under the program.

• Prepare test scenarios, test cases, expected results, test data and evidence; record defects with transparent

reproduction steps, business impact and supporting screenshots.

• Validate business workflows across customer contact, case or service request handling, back-office

processing, integration, notifications, reporting and user access, as applicable.

• Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders

to clarify requirements,



obtain test data and resolve open questions.

• Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between

business requirements, developed features and test outcomes.

• Perform master data cleansing, validation, maintenance and updates across relevant applications and

tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.

• Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness

discussions; communicate risks, dependencies and unresolved defects promptly.

• Prepare and maintain user guides, process documents, standard operating procedures, quick-reference

guides, FAQs, release notes and knowledge-transfer materials.

• Support training preparation and delivery for business users, super users and support teams, including

demonstrations and post-training clarification.

• Assist with go-live readiness,

📌 Application Testing (Thane)
🏢 Vertiv Group
📍 Thane