Overview

Associate Cloud Solution Specialist
Location: India Work Arrangement: Remote
About the Role
As an Associate Cloud Solution Specialist at Hyland, you will play a key role in the deployment, migration, and upgrading of company solutions in cloud environments. You will work across all or specific steps of the deployment process based on customer needs — including information gathering, discovery, planning, cloud infrastructure build, application configuration, testing, go-live, and progress documentation. This role is ideal for a technically curious, customer-focused skilled who thrives in a fast-paced environment and is passionate about delivering high-quality cloud solutions that make a meaningful impact for our customers.
Your Role Responsibilities – Here's What You'll Do
- Deploy basic solutions in the cloud environment based on customer requirements including new installations, upgrades, and migrations; build and configure basic infrastructure in cloud environments followed by installing domain-specific modules and configurations based on documented requirements




- Interact with customers to gather information and understand their needs in order to configure solutions accordingly; provide proactive suggestions and answers to improve customer satisfaction throughout the deployment process
- Collaborate with other cloud teams on configuration and environment setup; assist customers with application configuration and testing initiatives and conduct testing for deployed solutions before going live
- Identify, troubleshoot, and resolve issues arising from product upgrades, installations, and configurations before go-live by utilizing the company's systems, utilities, and support processes with assistance and direct oversight from team members
- Support customers throughout the go-live process; be an advocate for customer requests, maintain ownership of requests, and follow through consistently with resolutions; engage with customers throughout the deploym

📌 Associate Cloud Specialist (Kolkata)
🏢 Hyland
📍 Kolkata