At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The ServiceNow HRSD Knowledge Manager is responsible for designing the methodology for the global ServiceNow Knowledge Management implementation, managing existing HR knowledge, and driving continuous improvement within ServiceNow HRSD (HR Service Delivery).

The Knowledge Manager ensures that HR knowledge is accurate, current, consistent, searchable, appropriately governed, and easy for employees and HR teams to use. The role owns knowledge governance, lifecycle management, content standards, quality assurance, knowledge structure, reporting, optimization, technical configuration required for managing knowledge platform and continuous improvement.

This role works closely with HR Knowledge Owners, Subject Matter Experts (SMEs), Knowledge Authors, HR Service Delivery teams, and HRSD Superusers to manage the complete knowledge lifecycle.





The Knowledge Manager also plays an important role in ensuring that HR knowledge is optimized for Employee Center Pro, HR Case Management, enterprise search, and Now Assist.

Job Responsibilities:
- Manage the HR Knowledge Lifecycle: Own and coordinate the end-to-end HR knowledge management process within ServiceNow HRSD.
- Maintain Knowledge Quality: Define quality metrics and ensure HR knowledge meets established content standards before publication and throughout its lifecycle.
- Manage Knowledge Governance: Implement and maintain the HR Knowledge Management governance framework, including explicit roles and expectations for knowledge owners, knowledge authors, SMEs, approvers, HRSD superusers, and other contributors.
- Manage Knowledge Structure in ServiceNow: Maintain the functional organization of HR knowledge within ServiceNow HRSD, partner with the ServiceNow platform team on required technical configuration, and ensure content is structured consistently for e

📌 ServiceNow HRSD Portal Lead (India)
🏢 TE Connectivity
📍 India