Job Description

Job Purpose:
- Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for recent product launches.
- Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
- Implement process for Fix it right by initiate training programme at dealers
- Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:
- Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
- Prepare countermeasure sheet for Non F1 cases and educate dealers on same
- Implement F1 good practice at dealers
- Clear long pending vehicle waiting for diagnosis
- Perform Deep dive in dealer process and make action plan for all negative VOC
- Validate dealer level action plan and give training for further improvement




- Prepare training module base on available GTSS database and need for NTL
- Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
- Analyse dealer requirement and support in correct diagnosis and repair
- Remote online support
- Dealer visits

Qualifications

B.E or Diploma (Automobile/Mechanical)

Additional Information

8-10 years of Relevant Experience
- Experience to manage multiple dealership of OEM
- Expert in VOC analysis and making PDCA to impart Fix it right first-time process
- National or state level winner in Technician skill contest (added advantage)
- Hands on experience on vehicle diagnostic and repair
- Technical knowledge on vehicle aggregates (mechanical and electrical)
- Practical experience on latest vehicle technologi

📌 Tech Liner (Chennai)
🏢 MSX INTERNATIONAL
📍 Chennai