Job
Title :

SSM
Sr. Analyst

Qualification
:

Any
Graduate – Commerce
Background

Experience
:

Fresher

Must
Have Skills :
- End
to End experience into Property and casualty
- Experience
into policy life cycle

Good
to Have Skills :
- Solid
understanding of P&C; insurance products, claims cycle, and
customer servicing models.
- Strong
analytical, problem-solving, and organizational skills.
- Excellent
communication and interpersonal skills for cross-functional
collaboration.

Roles
and Responsibilities :

Operational
Support & Analysis:
- Analyze
service support functions including call center operations,
claims support, and policy administration.
- Track
performance metrics such as First Call Resolution (FCR), Average
Handle Time (AHT), and SLA adherence across service teams.

P&C;
Insurance Domain Expertise:
- Apply
deep knowledge of P&C; insurance processes—especially
claims, underwriting, and customer servicing—to interpret
performance trends and recommend enhancements.
- Support




compliance with regulatory standards and internal insurance
servicing guidelines.

Process
Improvement & Optimization:
- Identify
and implement opportunities to streamline workflows, reduce
service friction, and improve customer satisfaction (CSAT, NPS).
- Conduct
root cause analysis on service issues and coordinate corrective
actions with stakeholders.

Stakeholder
Collaboration:
- Partner
with operations, claims, underwriting, and IT teams to enhance
service delivery and support systems integration efforts.
- Act
as a bridge between business users and technical teams to
translate service needs into functional requirements.

Location
:

Bangalore

CTC
Range :

3.75

Notice
period :

Immediate

Shift
Timings :

US
Shift

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Permanent

Note
:

NA

📌 SSM - Fresher (Bengaluru)
🏢 Black and white
📍 Bengaluru