Key Responsibilities:

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Diagnose, troubleshoot, repair, calibrate, and test qualified audio equipment to manufacturer specifications.

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Perform component-level repairs and preventive maintenance on products distributed by ANSATA.

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Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.

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Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.

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Provide technical support to customers via phone, email, remote sessions, and onsite visits.

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Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.

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Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.

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Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.

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Track and maintain repair documentation.

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Work closely with the Sales, Application, Operations,



and Logistics teams to ensure seamless customer support.

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Support product demonstrations, technical workshops, and customer training whenever required.

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Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.

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Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.

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Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements
- Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
- 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
- Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Benefits
- Competitive salary and performance-based incentives based on experience
- Opportunities for professional devel

📌 Service Engineer (Kochi)
🏢 Ansata Computer Systems
📍 Kochi