About the Role
We are looking for a driven and technically adept Payment Gateway & Merchant Onboarding Specialist to lead end-to-end deployment of our payment infrastructure. You will integrate payment gateways, set up and configure POS/teller devices, and own the full merchant onboarding journey — from first contact to go-live.
Key Responsibilities
1. Payment Gateway Integration & Configuration
- Own end-to-end setup of payment gateway integrations (UPI, cards, BNPL, wallets) for merchants and enterprise clients
- Configure and manage MIDs, TIDs, acquiring bank routing, and settlement parameters
- Troubleshoot payment failures, reconciliation mismatches, and gateway downtime in real time
- Work with acquiring banks and card networks (Visa, Mastercard, RuPay) to resolve escalations
2. Teller Device & POS Setup
- Deploy, configure, and commission POS terminals, Android smart POS, mPOS dongles, and EDC machines at merchant locations
- Perform device provisioning — firmware loading, payment application keys (DUKPT/Master-Session), and acquirer certificates
- Conduct on-site hardware health checks, connectivity testing (SIM/Wi-Fi/LAN), and transaction acceptance tests
- Manage device inventory — track asset movement, replacements, and field repairs
- Train merchant staff on device usage, settlement procedures, and basic troubleshooting
3. Merchant & Customer Onboarding
- Drive KYC-compliant onboarding of current merchants — document collection, business verification, compliance review
- Coordinate with compliance, risk, and banking teams to activate merchant accounts within SLA
- Conduct merchant education sessions covering transaction limits, chargeback handling, and fee structure
- Track onboarding funnel metrics and identify drop-off points to improve activation rates
4. Operations & Reporting
- Maintain accurate records in CRM/ticketing for all installations, onboardings, and open issues
- Generate daily/weekly reports on deployment pipeline, device health, and onboa
📌 Payment Gateway (Hyderabad)
🏢 MCB
📍 Hyderabad