Job Description

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nProduct Analyst – Job Description The role requires an individual who takes ownership to resolve customer issues and responds appropriately.
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nAbout the Role
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nThe role requires an individual who takes ownership to resolve customer issues and responds appropriately.
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nResponsibilities
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- Resolving tickets received from clients within defined SLAn
- Coordinate with developers for the issues received in tickets to fix it for clientsn
- Follow up with other teams on the issues which require code change and inform the clients accordinglyn
- Coordinate with US team to get input on ticketsn
- Regularly reviews incidents loggedn
- Uses technical understanding to question and resolve issues raised by clientsn
- Ensures all calls logged are clearly written so that any team member can understand the issuen
- Takes day to day responsibility for resolving issues through CRM tooln
- Understands and executes against agreed processes for implementing fixes/changesn




- Provides regular client and internal communication on assigned activity and incidents - highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Managern
- Escalates to Team Leader/Support Manager when there are resource conflicts, or when SLA's are at risk of not being metn

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nQualifications
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- Experience on Oracle or Microsoft SQL server database - Certification preferred but not mustn
- Client interaction exposuren
- Positive communication skills, Verbal and Written both, is a MUSTn
- Please note that this role works on a rotational / US shifts and weekend shifts (Rotational)n

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nRequired Skills
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- 0-1 year of experiencen
- Only candidates who can join immediately will be preferred.n
- Able to share ideas with the team and self-confidentn
- Go-getter and solution-oriented personalityn
- Very quick learner and keen to learn new thing

📌 Product Analyst (Mandvi)
🏢 Exxat
📍 Mandvi