Details:

Key Responsibilities
* Monitor network devices, links, circuits, firewalls, and wireless infrastructure using approved monitoring tools.
* Identify and respond to alerts involving availability, performance, capacity, and resource utilization.
* Perform initial impact assessment and prioritize incidents based on business criticality.
* Monitor trends and provide information to support capacity planning and network-health reviews.
* Maintain accurate shift handover notes, incident updates, and operational records.
* Provide first-level troubleshooting for LAN, WAN, internet, routing, switching, firewall, and wireless issues.
* Troubleshoot connectivity and packet-flow problems using tools such as ping, traceroute, nslookup, interface checks, and device logs.
* Analyze basic network faults involving VLANs, access ports, trunk ports, routing, DHCP, DNS, and link failures.
* Escalate unresolved or complex incidents to L2/L3 engineering teams with complete troubleshooting details.
* Coordinate with service desk teams, telecom providers, vendors,



and other infrastructure teams when required.
* Perform approved changes on Cisco switches and routers in accordance with change management procedures.
* Support basic configuration and troubleshooting of Cisco ASA/Firepower, FTD, and FMC environments under documented procedures.
* Assist with network-device installations, replacements, software upgrades, and maintenance activities.
* Support firewall, internet-edge, wireless, and network-infrastructure changes under the guidance of senior engineers.
* Follow security policies, access controls, rollback plans, and change-validation procedures.
* Create and maintain incident records, change records, troubleshooting guides, network diagrams, and standard operating procedures.
* Ensure ticket updates are accurate, timely, and sufficiently detailed for audit and escalation purposes.
* Follow company policies for information security, configuration management, and operational

📌 Network Engineer I (India)
🏢 Stefanini Group
📍 India