Description
We are looking for an Integration Specialist who can act as the technical bridge between our customers and internal Product, Engineering, QA, and Customer Experience teams.
This is a customer-facing technical role for someone who communicates exceptionally well, enjoys solving problems, and has enough technical depth to understand integrations, troubleshoot issues, and work effectively with developers.

Key Responsibilities
- Own technical and integration-related customer queries end-to-end, from initial acknowledgement through resolution.
- Understand customer requirements and translate them into clear technical requirements and actionable next steps.
- Troubleshoot integration and product issues and identify the root cause, solution, or workaround.
- Collaborate with Engineering, Product, QA, and Customer Experience teams to resolve customer issues.
- Create and track internal tickets, follow up with relevant teams, and ensure timely resolution.
- Test and validate fixes before communicating resolution to customers.




- Handle customer calls and confidently answer technical and product-related questions.
- Evaluate customer requests where an existing solution is unavailable and work with Product to determine appropriate next steps.
- Clearly communicate solutions, workarounds, limitations, timelines, and product decisions to customers.
- Maintain clear documentation of issues, solutions, integrations, and recurring customer requirements.
- Develop strong knowledge of the product and its technical capabilities.

Requirements
Primary Requirements
- B.Tech / B.E. preferred, ideally in Computer Science, Information Technology, or a related field.
- Prior software development or hands-on technical exposure is strongly preferred.
- 2-4 years of experience in dealing with customer's technical issues.
- 1 year of experience working directly with customers or key stakeholders.
- Valuable understanding of technical concepts such as APIs, REST, JSON, webhooks, authenti

📌 Integration Specialist (New Delhi)
🏢 Stadium
📍 New Delhi