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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Technical Support Engineer

Are you ready to join the API revolution?

About the role:
You will be working at a hectic and fast-paced startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments.

You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our product and engineering teams while being a voice for our customers. You want to make our customers and partners successful while strengthening their relationship with Kong.



You can make a huge impact and have real ownership for the work you do.

This chance is hybrid, with 3 days in the office and 2 days working from home, and requires the candidates to operate either EMEA business hours / US EST Business hours

What you'll be doing:
- Working with top developers from around the world; helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions
- Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment
- Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
- Work closely with engineering and product by providing real-time feedback about product performance and customer needs
- Collaborate closely with other customer-facing teams, including Education, Technical Account Managers,

📌 Senior Technical Support Engineer (Bengaluru)
🏢 Kong
📍 Bengaluru